Before you pick the platform, name the problem
What's actually happening I have sat in enough of these conversations to recognize the pattern. A director gets a demo from a vendor at a conference, or a peer organization mentions a tool that "changed everything," and the instinct is to move fast. Fast feels like leadership. So the organization buys the platform, or signs up for the pilot, and only then does anyone ask what it's for. This is the same mistake I see nonprofits make with strategic plans. A forty-page document gets written, approved by the board, and filed. Nobody translates it into what changes on a Tuesday. The plan is real. The connection to daily work is not. AI tools are landing on top of that same disconnect, except now the artifact isn't a binder, it's a subscription. I'm starting to hear a version of this at the board level too. Funders are asking nonprofits how they use AI, and a board wants an answer that sounds current. That pressure creates the same shortcut: adopt somethi...